In today’s fast-paced and digital world, we’re all looking for ways to save time and money while increasing efficiency, convenience, and productivity. As the founder of a business that deals in large volumes of small items, you might be wondering if your company can benefit from using an online grocery supplier app to handle your inventory management tasks instead of doing it manually. Before you commit to using this type of software program, you’ll want to ask yourself six key questions so you know if this will be the right choice for your business and its future success.
1) What is your target market?
It’s a good idea to know who you are targeting and why. Identifying your ideal customer can help determine what platform works best for your needs. That might mean searching for wholesale kirana suppliers in India, or B2B wholesale grocery platforms. Whichever it is, understand who they are before making a decision.
2) What is your delivery time like?
Delivery time is obviously a big factor in whether or not I’ll choose your app as my new b2b grocery supplier. Are there any areas that you need improvement in? If so, how are you working on them? How soon can I expect my order to arrive? This one is pretty obvious, but it’s important. Your b2b wholesale grocery delivery app should be able to handle orders quickly and accurately. For example, if we receive our order and it’s missing one of our items or includes another item we didn’t order—that could be a problem for us and could make us less likely to use your app again. What are some of your biggest challenges at present?
3) Are you able to accept all credit cards?
As a business owner, one of your biggest worries is whether or not you’ll be able to accept credit cards. Look for a platform that supports all major credit cards (Visa, MasterCard, Discover and American Express) as well as Bitcoin and other cryptocurrencies. Also make sure you can issue refunds directly from your online grocery supplier app using these platforms. It will save you countless hours by making returns automatic, easy and transparent for customers.
4) Do you offer customer service 24/7?
Qwipo offers customer service via phone, chat and email 24/7. Our team is available during business hours, but we also provide access to customer care specialists through our Facebook Messenger chatbot. We make customer service convenient because we know that’s what you’re looking for from a platform like ours. Our best-in-class support team is here around the clock so you never have to worry about whether or not your questions will be answered in a timely manner. We take care of it all for you!
5) Do you have returns policies and procedures in place?
Handling returns and exchanges is a challenging aspect of many B2B ecommerce models. Make sure you ask how your online grocery wholesaler handles these issues. Do they provide complimentary return shipping, or will customers be responsible for any associated expenses?