How does live chat software work? What should you look for in the best live chat software? Here, we compare two of the most popular free live chat applications on the market and discuss their features, pricing plans, integrations, and more so you can decide which one is best for your business. Read on to find out if Drift or Intercom live chat software suits your unique needs!
Start with your company goals
Do you want to grow sales, upsell customers or be more productive with fewer resources? Then live chat software may help you accomplish these goals. If your budget is tight and money’s tight, there are free live chat apps that can do some of what paid services to do. And in a world where attention spans are short, human-based customer service will never go out of style. You’ll earn back many times what you spend on live chat software or free services.
Create a list of features
Let’s be honest, features are everywhere in today’s software industry. But when it comes to live chat apps, they can be a bit complicated. Both Drift and Intercom have a lot of great features to choose from — each with its own upsides and downsides — so it may take some time to come up with a good list of them. (This will also make your post more valuable.) Include everything from integrations to mobile functionality.
Assess reviews and compare features
The best live chat software will make it easier for you to quickly identify what your clients want and respond in a more timely manner. Because of their growing popularity, live chat platforms are popping up left and right. Whether you need to kick-start your website or are just starting out, assessing reviews and comparing features can help you find a chat solution that best suits your business’s needs.
Determine what you want to accomplish with live chat software
Before you look at live chat apps, figure out what you want to accomplish with them. Do you want your chat to be a sales tool that helps prospects find out more about your products and services before signing up for an account? Or do you want it to help users get immediate answers from your customer service team after signing up so they don’t have to wait on hold or send an email for support? It’s not just about driving conversions; live chat can serve many purposes.
Answer these questions about potential providers
In my opinion, Click2Magic is the best live chat app for the website with the best customer experience. The live chat software from Click2Magic is a fully hosted live support solution that allows you to connect your website. It has been designed to be quick and easy to use and can be installed in just minutes. Click2Magic Live Chat also provides a comprehensive reporting system that allows you to see how many visitors are using live chat on your site, what they are asking about, and which of those questions have not yet been answered.
Decide which live chat platform works for you
Choosing a live chat platform can be difficult, especially with so many different platforms to choose from. The two most well-known platforms are Drift and Intercom. But which one is right for your business? Before you decide, consider these key differences between Drift and Intercom live chat. We’ll break down everything you need to know about both platforms in order to make an informed decision about which live chat software works best for your company. 3 Ways Drift Live Chat Software Beats Intercom Live Chat Software When it Comes to User Experience (and 2 Ways It Doesn’t)