Live chat software offers so many benefits to businesses, that it’s hard to know where to start! Because live chat software enables companies to communicate directly with customers online in real-time, live chat can improve customer satisfaction rates, boost conversion rates, and save companies money. To get started, here are the top five benefits of live chat software for businesses today.
1) Provide 24/7 Customer Support
With Click2Magic’s live chat software, companies can provide 24/7 customer support, keeping their website visitors satisfied and loyal. There are several added benefits to using live chat on your site, including the opportunity to convert more website visitors into sales or build a strong customer base. Companies that provide 24/7 customer support via live chat see better overall conversion rates than those that offer limited hours of customer service or are unavailable at certain times.
The best live chat software programs allow you to customize how many live agents you have working during each shift so you can be available when your customers need you most. Live agents monitor all incoming chats in real-time so they can instantly respond with accurate answers. The ability to customize shifts is ideal if you have peak traffic periods when it’s particularly important to have live help available and slower periods when it’s not as necessary or feasible to have a full team of live agents working nonstop.
2) Eliminate On-hold Time
The average consumer spends 15 minutes on hold each month, which equates to $16 billion in lost business each year. For businesses, an unanswered phone can cost millions in lost revenue. The best live chat software has been shown to reduce customer wait times and increase conversion rates. For example, HubSpot found that an open rate of 97% plus a 17% higher click-through rate on messages versus traditional email communications can equate to a 98% reduction in monthly support costs from incoming emails alone.
3) Improve Customer Experience
Have you used online chat before? Did it improve your customer experience? Did it make you more money? If the answer to any of these questions is yes, then live chat software is right for you. You see, with click2magic live chat apps, businesses can take advantage of features that help to engage customers. This means happier customers who will come back again and again. It also means happy employees who are able to assist clients in a timely manner. Overall, live chat can be an effective tool for business growth! So how do you know which is the best live chat software? That’s where we come in! Here are some important factors to consider when looking at different options
4) Build A Relationship With Customers Section:
The best live chat software allows you to see exactly what customers are looking at, right now, so you can engage them with timely content and helpful information. And when customers buy something, your sales conversion rate skyrockets. (Source: Statistic Brain) If that’s not enough to convince you to switch over to live chat software, I don’t know what is! ) 4) Build A Stronger Brand Reputation: With customer support software, you can manage all customer support issues in one place—and customers will have a direct line to talk to someone who knows everything about your business. This creates a strong brand reputation and builds trust between you and your customers.
5) Increase SEO
The best live chat software also helps increase SEO by allowing you to set up online chat popups with relevant keyword-rich messaging. When a customer lands on your website and doesn’t want to use live chat, they can click through your other keyword-driven messaging, driving them towards a purchase. Additionally, when a customer does want to talk to someone via live chat, your expert should be able to accurately identify their pain points based on your keywords from within these messages.